FAQ’S
ABOUT HALDIRAM'S
TELL ME ABOUT HALDIRAM'S NEW E-COMMERCE PLATFORM?
Our new ecommerce platform is a digital marketplace that allows customers to order online food from restaurants (for customers within 5 kms of our servicable outlets) for delivery, dine in and even takeaway. We also deliver our packed range of products to customers across India
HOW DO I CREATE AN ACCOUNT ON THE PLATFORM ?
Accounts can be created on the platform’s website or mobile app. All you have to do is:
- Fill the required information by signing up on our website.
- You may directly login with your mobile number.
- Browse and place order.
- You have guest check-out facility too.
CAN I USE THE PLATEFORM WITHOUT CREATING AN ACCOUNT ?
Yes, customers can use the platform without creating an account by using the guest feature, but creating an account provides additional benefits such as: Order history Personalised Offers.
DO YOU HAVE A MOBILE APPLICATION ?
Yes, our e-commerce platform can be accessed through our mobile application, available for both iOS and Android devices.
FOOD ORDER AND DELIVERY
HOW DOES THE FOOD ORDERING PROCESS WORK ?
The process involves browsing menu items, selecting items to add to your cart, entering delivery information, and submitting payment.
- Login into your account
- Select the products you wish to purchase
- Provide shipping address
- Make payment
- You will receive acknowledgement and order tracking number.
CAN I VIEW MENU ITEMS AND PRICES BEFORE PLACING AN ORDER ?
Yes, customers can view menu items and prices before placing an order.Login into your account Select the products you wish to purchase Provide shipping address Make payment You will receive acknowledgement and order tracking number.
HOW TO I KNOW IF DELIVERY IS AVAILABLE IN MY AERA ?
Delivery availability can be seen when entering your delivery information on the platform.
WHAT ARE THE DELIVERY FEES AND TIMES ?
- Shipping Timeline and Charges for Outlet Orders :
- Standard delivery charge of Rs. 60 per order + Taxes
- Delivery timeline (measured as distance between outlet fulfilling order and delivery location):
- 0-3kms – within 30 mins of order acceptance by outlet.
- 3-5kms – within 45mins of order acceptance by outlet..
- Shipping Timeline and Charges for National Delivery:
- Applicable shipping charge for order below 1499/- is Rs. 100 or 10% of the cart value, which every is higher and for orders above 1499/- no delivery charge will be applicable.
- Delivery timeline (determined by delivery location):
- NCR: 48 hrs
- Metro Cities: 2-4 days c. Non-metro Cities: 5-7 days.
CAN I TRACK MY DELIVERY IN REAL- TIME ?
Yes, customers can track their delivery in real-time using the platform’s tracking system.
WHAT IF MY FOOD ARRIVES COLD OR INCORRECT ?
If there is a problem with your order, you can contact customer support for assistance at customercare@haldiram.com
ONLINE PAYMENT SERVICES
HOW DO I PAY FOR MY ORDER ?
Payment can be made using a credit or debit card, or UPI. We currently do not accept cash payments for orders placed through our e-commerce platform.
IS MY PAYMENT INFORMATION SECURE ?
Yes, the platform implements secure payment processes to protect customers’ payment information.
CAN I USE A COUPON OR PROMO CODE ?
Yes, customers can enter coupon or promo codes during the ordering process.
HELP AND SUPPORT
CAN I SAVE MY FAVORITE ITEMS FOR QUICK ORDERING ?
Yes, customers can save favorite menu items for quick ordering using wishlist feature available across the platform.
HOW CAN I PROVIDE FEEDBACK ?
Customers can provide feedback through the platform’s feedback system on the chatbot and the e-bill (for outlet orders).